Checkout and Delivery info
ALL orders are shipped from our warehouse on the same day as your order.
Bahama Brown currently offers shipping to all Australian & International addresses.
You may not be aware that shipping companies like Australia Post will charge shipping for each attempt and in both directions, example:
1. The initial delivery
2. Return to Sender (if address is unclear or invalid)
3. The re-shipping of current or replacement parcel
So please pay attention when providing your address and make sure it is a valid address. If you have a unit number & a street number, you must include both otherwise it is invalid. We ask for phone number so in the event your address is incorrect, it gives us a chance to clarify your address with you.
It's just plain common sense. If you provided an invalid address, you're responsible for the additional shipping fees.
If you have provided an incorrect or incomplete address, Bahama Brown cannot accept responsibility for parcels that have been sent to incorrect addresses provided by you. Order dispatch is automated and immediate.
When you purchase your products at checkout you will be sent a confirmation email. Please check this to make sure all your address and other delivery information is correct.
Once you receive this email, we will dispatch your Bahama Brown products virtually immediately. Delivery times are entirely dependant on carrier.
Local Australian Orders - We use Australia Post and other national courier companies to deliver products. Generally, for east coast metro areas in Australia, you can expect to receive your order within 2 to 3 business days from when it leaves our warehouse, however please allow up to 10 working days.
International Orders - Usually arrive within 10 to 22 working days depending on your location. Parcels entering any country will require clearance by local Customs authorities and while unlikely, this may cause unforeseen delays.
Country Specific Duties & Taxes - Shipping does not include Duties & Taxes related to your country. You will be responsible for this. Fortunately Bahama Brown is priced in a way that most countries will not require Duties however you'll need to check the specific requirement for your country.
You will be advised by email when your product has been shipped from our warehouse.
Please note we will do our best to meet stated timeframes for dispatch and delivery, however many factors can affect delivery times and we cannot guarantee that they will always be met. Once your order leaves our warehouse, it is in the hands of the courier.
If you wish to follow up on your delivery status, please feel free to contact us by email at firstname.lastname@example.org.